Hotel de Leau
New Taipei, Taiwan
Fancy hotel but lacks trainingThe hotel is new and fancy, but need a lot of improvement. First of all, the biggest problem was that the bathroom doesn’t have any exhaust vents. There is a window, but with the scorching heat, you wouldn’t want to open the window. A day before we were due to arrive at the hotel, their receptionist called my cellphone on a weekday at 11am while I was at work it’s ok if they called once or twice and wait until I call back. But no, their receptionist kept calling my number at least 10 times. I finally called back after my meeting, at noon, and they only wanted to confirm if we are checking in the next day and what time we would arrive! It’s not as if I could still cancel my reservation since the policy doesn’t allow it. I told their receptionist, if someone doesn’t pick up after one or two calls, you should wait for a while and not bomb call the customer! If they called from a cellphone, I could have texted back to say I cannot answer the phone right now, but they called from a landline so I couldn’t reply. Lastly, one of my family members had to leave earlier than the rest of the group, and she accidentally took one of the room cards with her. The receptionist made a big deal of asking where the card is and had their staff go looking for it in the rooms. Finally, she replied that I have to pay 200 ntd for the room card. I asked if it was written in any of their policy or did they inform us when we checked in. She had to go ask the manager again, we have been waiting for at least 20 minutes by then. She came back to say that we didn’t have to pay the fee this time but next time if we stayed at the hotel, please return the card. There are some nice things about the hotel, it is clean and fancy. Their breakfast was good. But with some really bad things, it would make you forget all about the good points.
Too good to be true~Room is cozy and tidy! Lots of details has been arranged and thoughtful👌I was so amazed by Panasonic nano hairdryer, the hotel thinks abt every details for female, Highly recommend~ 一進門就有滿滿設計感，房間很法國鄉村風又很乾淨～連熱水壺都有設計感，最令我驚喜的是Panasonic 負離子吹風機，貼心為女孩兒們的設計😭
Tons of improvements to make..Besides being new and clean, just enough amenities, the staff knowledge of the surroundings and helpfulness is plain ZERO. When asked for estimate taxi fare to High speed train station...”Sorry I don’t know” The distance to certain spots.. “I am not too sure”. Can I have extra bread..”Sorry it comes in a set” Can I have more butter”... you should know the answer.. !!! Well at least they give me butter coz my face literally pulled.
A compact hotel near AnpingHôtel de l'eau is a very recent (2017) addition to the hotel scene in Tainan. I has compact rooms with all the essentials and is impeccably tidy. For breakfast you have the choice between Chinese style congee or five types of Western paninis or hamburger. It sounds like little, but the panini and the hamburger are very satisfactory and fresh. Very convenient free parking - a car is necessary to get around from that location and helpful staff.
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This review is the subjective opinion of a TripAdvisor member and not of Tainan City Government and TripAdvisor LLC.